A minimum of 30-percent charge is required, too.Īmazon has not said how many people have been impacted by this “very rare” issue, nor when it was alerted to the problem. Updates are installed automatically, though for that to happen you’ll need to have the earbuds and case connected to the phone, but the lid closed and the earbuds inside. If you go to Devices, then Echo & Alexa, and choose Echo Buds from the list, the version is shown in the “About” screen. The safe software version for the Echo Buds is 318119151 or higher, and you can identify which version your earbuds are running in the Alexa app on the connected smartphone. Usually, that amounts to reduced battery life or batteries becoming prematurely degraded. While the notorious Samsung Galaxy Note 7 recall – after smartphones exploded due to battery issues – is probably the best-known of such power-related cases, there have been plenty of other times when power management becomes a problem. It’s unclear exactly what the specific issue that can trigger the overheating is, though this isn’t the first time that heat and lithium-ion batteries have caused headaches.
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